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The player marked the complaint as resolved after receiving confirmation regarding his pending amounts. The issue was resolved when the casino confirmed that his account was verified and that a total of 810,000 CLP had been successfully withdrawn, with the remaining withdrawals being processed. The player from Chile had requested a withdrawal on September 21st and completed the verification process, but faced complications since then. The player marked the complaint as resolved, and the team expressed appreciation for their cooperation. The issue was resolved after the Complaints Team monitored the situation and confirmed that the player’s withdrawal had been processed. The player from the Philippines had an outstanding withdrawal that exceeded the deadline of November 12.

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